🎓schoolwear.express

Privacy Policy

Last updated: January 2025

1. Introduction

Schoolwear Express ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

When you create an account or place an order, we collect:

  • Name and contact details (email, phone number)
  • Delivery and billing addresses
  • Payment information (processed securely via Stripe)
  • School information for your children
  • Order history and preferences

Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address and browser type
  • Device information
  • Pages visited and time spent
  • Referring website

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Send order confirmations and delivery updates
  • Respond to your enquiries and support requests
  • Improve our website and services
  • Prevent fraud and ensure security
  • Send marketing communications (with your consent)
  • Comply with legal obligations

4. Data Sharing

We share your information with:

  • Fulfilment partners: To embroider and ship your orders
  • Payment processors: Stripe for secure payment processing
  • Delivery services: Royal Mail and courier partners
  • Analytics providers: To understand website usage

We never sell your personal information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your data:

  • SSL/TLS encryption for all data transmission
  • Secure payment processing via Stripe (PCI DSS compliant)
  • Regular security audits and updates
  • Limited access to personal data on a need-to-know basis

6. Cookies

We use cookies to:

  • Keep you signed in
  • Remember your shopping cart
  • Understand how you use our website
  • Improve your experience

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Your Rights (GDPR)

Under UK GDPR, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate data
  • Erasure: Request deletion of your data
  • Restriction: Limit how we use your data
  • Portability: Receive your data in a portable format
  • Object: Object to certain processing activities

To exercise these rights, contact us at privacy@schoolwear.express

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy. Order records are kept for 7 years for tax and legal compliance. You can request account deletion at any time.

9. Children's Privacy

Our services are intended for parents and guardians purchasing school uniforms for children. We do not knowingly collect personal information directly from children under 16. If you believe we have collected data from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through a notice on our website.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: